For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.Īpplies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012Ĭommodity pricing is the ability to set the sales price for commodity-based end items using the market replacement cost of the main ingredient. For the latest documentation, see Microsoft Dynamics 365 product documentation. For that you really need a bespoke quote that takes all of those factors into account.This content is archived and is not being updated. Both services offer mobile apps for employees on the go, but based on app reviews Salesforce has the clear lead there.Īs we said earlier the key to deciding on a CRM is finding a service that fits your needs in terms of functionality, price, and customizability.

The downside with the cheaper Salesforce options is that you cannot customize them to the same extent as the the higher priced tiers. If you are already working within a dedicated Microsoft infrastructure, then take a hard look at Dynamics CRM to see if the integration with other Microsoft services will be useful to you.įor smaller, price-sensitive companies, however, Salesforce is probably the better option since the starting cost is a lot lower especially for CRM-only teams of 5 or less.

As for which is best? That really comes down to what your particular needs are, and what your existing setup looks like. Let's be clear – neither CRM tool would be a bad choice for your business, and both are market leading CRM suppliers. Harnessing Microsoft's server power, Dynamics offers intelligent chatbots that can help customer service agents surface important data about their customers.įor companies that need it there are also project and field service modules to help manage ongoing services delivered to a client, as well as those times your company needs to send a technician into the field. Dynamics also uses a guided three-step process (identify-research-resolve) for dealing with customer services issues. This is also where Microsoft's LinkedIn integration comes into play the LinkedIn Sales Navigator (available at higher pricing tiers) leverages your professional network to get introductions to potential leads through a mutual connection.īeyond sales there's a customer service module that can present key data such as open cases and email history as a dashboard or you can drill deeper with a timeline of interactions. This core CRM app uses predictive analytics to better enhance the sales team's snapshot data and help make better decisions. The primary starting point for many is Microsoft Dynamics 365 Sales.

Microsoft dynamics pricing